Track123 Order Tracking

The most essential feature I needed — auto-sending tracking numbers to PayPal — simply does not work. I tried multiple times to contact their support team but it's impossible: all the contact buttons inside the app are unresponsive, and the support chat window just keeps loading forever and won’t let me send any messages.

I’ve tried for several days with no luck and received zero support. With this experience, I will switch to another app soon that actually works and provides proper customer support.

Time for rating after weeks of testing and settling for a shipping app that finally suits my needs. What do i mean? Ok, here we go. Choosing a shipping app was much harder than you can imagine:

1. Modern design: If you have a site relying on the regular drop shipping model, this won't hurt much but still makes a difference. For me? I run a heavily curated visuals and a somewhat old fashioned, "warehouse" style just isn't the right fit. This has me covered completely. Also, tracking with map. Pure premium.

2. Reliable. Until now, no issues. And i mean it. ZERO performance issues. Shipping is one of the most important things.

3. Growth plan is 9$/month for 300 orders. More than fair, lets be honest here.

4. The Growth plan includes synchronized tracking for PayPal. It keeps everything organized and saves sooo much time since the order details are added automatically.
Having this included in a low-priced plan means you don’t need an extra app for it, making your setup lighter.
And if it wasn't on a low paid plan, maybe I wouldn't have done my research on this.

5. Customer support. This one brings back bad memories of some other apps. Yes some were great, but their customer support either couldn't understand what i was asking for and we had endless loops of telling me the same, either was entirely off topic. With this app, the only case i needed support was at the beginning of the testing and wasn't about a performance issue but for feature availability. Or maybe its just me, in general i search and try more than average so maybe i am not the one to speak of customer support.
If some complaints i hear for average (or lower) quality customer support are true, then guys invest some time on training some more your people. I know you all want to do your job, so you won't lose by doing that, it would be a pity. But again, not much to say here, consider consulting other reviews on this subject.

6. Customization: I am covered enough (add images, FAQs) and there is still one option i haven't explored yet (Its in the customization section). One specific app i have in mind had great customization (and in fact it provided some more) but i just couldn't integrate it to my site.

So, conclusion:
If something bad happens AND can't be discussed/fixed after a small time window of a discussion of good will, then i will come back for an update to share my experience. For now? A clear 5/5.

Update 10/23/25 - And we are back to being unverified and our emails not being authenticated.

Original: The app itself works well and has great potential. We initially ran into issues with product recommendations and DNS verification, and at first the support process was frustrating with a lot of back-and-forth that didn’t resolve the problem.

That said, everything has now been fixed and is working as expected. The app is performing solidly, and we’re glad to see the improvements. If support continues building on this progress with clearer, more direct communication, this could easily become one of the strongest apps in its category.